Terms of Service

We collect laundry from an address you give us, wash, dry and fold it according to the preferences saved on your account, and return it to that address. Pickups can be one-off or on a recurring weekly or biweekly schedule.

We currently serve Chapel Hill, Durham, Raleigh and surrounding areas in the North Carolina Triangle. We may change our service area, and will tell you if yours is affected.

You must be 18 or older to use the service. Keep your sign-in details secure — you are responsible for activity on your account. The information you give us, especially your pickup address and access notes, must be accurate; we are not responsible for laundry collected from or delivered to an address you entered incorrectly.

We charge per bag. Current pricing:

• $59 per laundry bag, or $49 with an active subscription.
• $44.95 per linen bag, or $38.21 with an active subscription.
• $5 per order for the optional next-day delivery upgrade.

Subscriber pricing applies only while a subscription is active. If your subscription is paused or cancelled, orders are charged at one-off rates until it is reactivated.

Prices may change. We will give notice before a change takes effect, and a change never applies retroactively to an order already collected.

If a charge fails, your laundry is still washed and returned — we do not hold it. We will contact you to arrange payment. We may pause future pickups until an outstanding balance is settled.

You can reschedule, skip, pause or cancel from your account at any time. To change or cancel a specific pickup, please do so at least 12 hours before the scheduled pickup window; after that our driver may already be routed to you.

There is no cancellation fee, no contract, and no monthly minimum. Cancelling a subscription stops future pickups; it does not refund orders already collected or washed.

Before pickup, please:

• empty all pockets,
• remove pins, badges and anything that could damage a machine or another garment,
• tell us about anything delicate, valuable, or needing special handling by saving it in your wash notes,
• leave bags in the place described in your access notes.

You do not need to be home. If bags are not out at the scheduled time and we cannot reach you, we will treat the pickup as missed.

Please do not send us items that cannot be safely commercially laundered. This includes leather, suede, fur, and dry-clean-only garments; wedding dresses and heirloom or irreplaceable textiles; items contaminated with hazardous, biological or chemical material; and anything containing cash, jewellery, electronics or other valuables.

If such an item reaches us, we may return it unwashed. We are not liable for damage to items in this category.

We take real care with your things, and our team are employees rather than gig workers precisely because that makes care easier to hold people to. Even so, laundering carries risk — colours run, fabrics shrink, existing wear becomes visible, and manufacturer care labels are sometimes wrong.

Unclaimed laundry that we cannot deliver after repeated attempts, and that you do not collect within 60 days, may be donated or disposed of.

Our drivers photograph bags at pickup and delivery as a record of handling, and may photograph items during washing to document damage or staining. These are stored privately and used only for service and dispute resolution. See our Privacy Policy for detail.

By giving us your phone number you agree to receive service text messages about your orders. Message and data rates may apply. Reply STOP to opt out; you will still receive order updates by email.

Please do not misuse the service — no unlawful use, no attempt to interfere with or gain unauthorised access to our systems, and no abuse of our staff. We may suspend or close an account for any of these, or for repeated non-payment.

Except as expressly stated in these terms, the service is provided “as is” and we disclaim implied warranties to the fullest extent the law allows.

We are not liable for indirect, incidental or consequential losses. Except for the loss-and-damage limit above, our total liability arising out of the service is limited to the amount you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in North Carolina, and you and we consent to their jurisdiction.

We may update these terms. The date at the top of the page shows when they last changed, and we will email you before a material change takes effect. Continuing to use the service after that means you accept the updated terms.

Nimble Laundry Inc., Chapel Hill, North Carolina.
Email: support@nimblelaundry.com
Phone or text: +1 (984) 369-8889